..what your customers want is a swift and painless fix.
What they often get - particularly from large organisations - is a descent to Dante's 7th Circle of Hell, as they get passed from person to person in a call centre.
I was renewing my 1shoppingcart.com account tonight and somehow managed to create a second account instead. Mea culpa - I messed up. I admit it.
So I called 1SC's support desk...