16th April 2010

When things go wrong…

..what your customers want is a swift and painless fix. What they often get - particularly from large organisations - is a descent to Dante's 7th Circle of Hell, as they get passed from person to person in a call centre. I was renewing my 1shoppingcart.com account tonight and somehow managed to create a second account instead. Mea culpa - I messed up. I admit it. So I called 1SC's support desk...
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