14th August 2009

You owe it to your customers to close

At a networking breakfast this morning I told the group at my table a short story about one of my clients. Like many professionals, he hates to sell. I observed one of his sales meetings, at his invitation, and I was shocked to see him go all the way through flawlessly, explaining his unique value propositions, clearly differentiating himself from his competitors, and using all the NLP skills I'd taught him to get the prospect to the brink of signing, and then he opened his mouth and uttered that awful, awful phrase "well, I expect you want to take this all away and think about it".